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Accessibility Statement

Last Updated: January 2025 | WCAG 2.1 Level AA Compliant

Our Commitment

DMV Housing is committed to ensuring digital accessibility for people with disabilities. We continuously improve the user experience for everyone and apply relevant accessibility standards to guarantee we provide equal access to all users.

Accessibility Standards

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help make web content accessible to people with a wide array of disabilities, including:

Visual Impairments

  • • Blindness
  • • Low vision
  • • Color blindness
  • • Light sensitivity

Hearing Impairments

  • • Deafness
  • • Hard of hearing
  • • Auditory processing disorders
  • • Tinnitus

Motor Impairments

  • • Limited fine motor control
  • • Paralysis
  • • Tremors
  • • Missing limbs

Cognitive Impairments

  • • Dyslexia
  • • ADHD
  • • Learning disabilities
  • • Memory issues

Accessibility Features

✓

Keyboard Navigation

Full website functionality using keyboard only (Tab, Enter, Arrow keys)

✓

Screen Reader Compatibility

Optimized for JAWS, NVDA, VoiceOver, and TalkBack

✓

Alternative Text

Descriptive alt text for all informative images and graphics

✓

Color Contrast

WCAG AAA compliant color contrast ratios (7:1 for normal text, 4.5:1 for large text)

✓

Resizable Text

Text can be resized up to 200% without loss of functionality

✓

Clear Structure

Semantic HTML with proper heading hierarchy and ARIA landmarks

✓

Form Labels

All form inputs have associated labels and clear error messages

✓

Skip Links

Skip to main content link for faster navigation

✓

Focus Indicators

Clear visual focus indicators for all interactive elements

✓

Responsive Design

Mobile-friendly layout that works on all devices and screen sizes

Assistive Technology Compatibility

Our website is compatible with:

Screen Readers

  • • JAWS (Windows)
  • • NVDA (Windows)
  • • VoiceOver (macOS/iOS)
  • • TalkBack (Android)

Voice Recognition

  • • Dragon NaturallySpeaking
  • • Windows Speech Recognition
  • • macOS Voice Control
  • • Mobile voice assistants

Browser Extensions

  • • Read&Write
  • • High contrast extensions
  • • Text-to-speech tools
  • • Translation tools

Alternative Input

  • • Switch controls
  • • Eye tracking devices
  • • Head pointers
  • • Sip-and-puff systems

Alternative Formats

We provide information in alternative formats upon request:

  • • Large print documents (18pt or larger)
  • • Braille transcription services
  • • Audio descriptions for visual content
  • • Easy-read versions with simple language
  • • Video content with captions and transcripts
  • • Sign language interpretation for meetings

Request alternative formats by calling (202) 505-2877 or emailing accessibility@dmvhousing.org

Accessibility in Our Services

Physical Locations

  • • Wheelchair accessible entrances and meeting spaces
  • • Accessible parking spaces
  • • Accessible restrooms
  • • Service animals welcome

Communication Support

  • • TTY/TDD services available
  • • Video relay service (VRS) compatible
  • • ASL interpreters available upon request
  • • Written materials in multiple languages

Housing Accessibility

  • • Priority placement for accessible units
  • • Reasonable accommodation assistance
  • • Modification request support
  • • Accessibility feature documentation

Known Issues & Ongoing Improvements

We are actively working on the following accessibility improvements:

  • • Adding audio descriptions to all video content
  • • Improving PDF document accessibility
  • • Enhancing mobile app screen reader support
  • • Expanding multilingual content options
  • • Implementing AI-powered accessibility tools

Expected completion: Q2 2025

Testing & Validation

We regularly test our website accessibility using:

  • • Automated testing tools (axe, WAVE, Lighthouse)
  • • Manual keyboard navigation testing
  • • Screen reader testing with real users
  • • Color contrast analyzers
  • • Mobile accessibility testing
  • • User testing with people with disabilities

Last accessibility audit: December 2024
Next scheduled audit: June 2025

Feedback & Support

We welcome your feedback on the accessibility of our website and services. Please let us know if you encounter accessibility barriers:

Accessibility Coordinator

Phone: (202) 505-2877 (Voice)

TTY: (202) 505-2878

Email: accessibility@dmvhousing.org

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

We typically respond within 2 business days. For urgent accessibility needs, please call directly.

Legal Compliance

Our accessibility efforts comply with:

  • • Section 508 of the Rehabilitation Act
  • • Americans with Disabilities Act (ADA)
  • • D.C. Human Rights Act
  • • Fair Housing Act accessibility requirements
  • • WCAG 2.1 Level AA standards

DMV Housing is committed to providing equal access to all individuals. We continuously work to improve accessibility and welcome your suggestions for enhancement.